What is a customer feedback loop?
A feedback loop is a cyclical process in which the outputs of a…
5 Customer Feedback Strategies for Happier Customers
You don’t have to be Amazon to provide a world-class customer experience. All…
Customer Touchpoints: The Building Blocks of a Modern…
Businesses are disappointing customers at an astonishing rate. According to research, 51% of customers…
What is a good net promoter score for…
You don’t need to go to business school to appreciate the value of…
It’s FB Official: Your Business Page Reviews Are…
Earlier this month, Facebook announced new tools to help people connect with local…
The Fastest-growing Company in Utah
This week has brought with it a couple milestones for Podium that I…
Online Reputation Management: A Step-by-Step Strategy for Business…
The internet has changed the business landscape. Not only has it changed the…
3 Trends Revolutionizing Local Retail in 2018
How we shop is changing–just ask Toys R Us. Whether you’re selling Teddy…
How to Get Your First 100 Facebook Reviews
People rely on Facebook reviews because of their accuracy over time. Of course,…
What is NPS? The Ultimate Guide
To answer the question of what is NPS, let’s first focus on your…
After 1M+ messages sent, here’s what we’ve learned…
The way that people communicate with each other is changing. Research shows that…
How to Create a High-touch Customer Journey that…
As a customer, what do you expect when you walk into a convenience…
Local Businesses Looking for Loyalty?
For local businesses, competition can be fierce. In an age where consumer…
Customer Journey Map: The Key to Simplifying Your…
Do you remember the last time you wanted to swear at a local…
Facebook Messenger Symbols Explained
Strong communication between you and your customers is key, which is why it’s…