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7 Simple Tips to Improve Your Business’ Text Message Interactions

It’s no secret that people love to text. In fact, according to a Gallup poll, 68 percent of Americans under 30 prefer texting over any other method of communication. But consumers don’t just want to text with their friends and family. Recent research has found that 90 percent of consumers want to use messaging when communicating with a business. Continue reading “7 Simple Tips to Improve Your Business’ Text Message Interactions”

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How to avoid customer experience horror stories

Everyone knows that they should focus on delivering a good experience for their customers. Unfortunately, that doesn’t always happen. Whether it’s a rogue employee or a difficult customer, there’s a lot that can go wrong. Even if you’re trying your hardest to do the right thing. With Halloween right around the corner, we thought it would be fun to highlight some of these customer experience horror stories and offer some advice on how to respond if something similar ever happens to you. Continue reading “How to avoid customer experience horror stories”

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Every NBA Stadium Ranked According to Google Reviews

Tip-off is almost here. From October to June, basketball fans will be piling into NBA stadiums across the US and Canada to cheer on their favorite teams and players. While many pundits are trying to figure out which teams are the best and who improved their chances the most this offseason, at Podium, we care about something different. We want to know which NBA arena offers the best experience according to the fans. Our rankings are determined by Google reviews for each arena as of October 9. Continue reading “Every NBA Stadium Ranked According to Google Reviews”

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7 Examples of How to Improve Your Customer Feedback and Reviews

Customer feedback is a big reason online reviews are such an essential part of the buying process for many customers. Nearly 60 percent of consumers look at online reviews at least once a week and 93 percent say that online reviews have an impact on their purchase decisions. With the power of online reviews growing each year, local businesses are placing more emphasis on building their online reputation. But how do you get customer feedback that is valuable to both your business and customers? To help you out, we’ve outlined seven quality customer feedback examples. Continue reading “7 Examples of How to Improve Your Customer Feedback and Reviews”

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Top-25 College Football Stadiums According to Google Reviews

The wait is almost over. It seems like an eternity since Clemson defeated Alabama to win the national title. Every Saturday from now until December, thousands of college football fans will fill stadiums across the country to cheer on their teams. But they’re not there just for the games. They’re there for the unique experience that watching college football offers. Continue reading “Top-25 College Football Stadiums According to Google Reviews”

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How to balance personalization and automation in your customer interactions

Sometimes, you want to go where everybody knows your name. And with technology today, almost every business you interact with knows your name. But knowing your customer’s name likely isn’t enough anymore. If you truly want to create personalized interactions for your customers, you need to dig a little deeper. Continue reading “How to balance personalization and automation in your customer interactions”