Guide to Houzz Reviews

The Professional’s Guide to Houzz Reviews

Houzz has grown to become one of the preeminent websites dedicated to all things home decorating, remodeling and improvement. Not only does the site offer guidebooks, articles, product reviews and a great deal more, but homeowners can connect with professionals through the platform. Of course, hiring a professional can be daunting, and Houzz offers reviews from past customers to help users make an informed decision. As a professional with a Houzz business listing, it’s critical that you understand how Houzz reviews work, and how you can manage them accurately.

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Google’s New Policy in Line With Podium’s Efforts to Preserve Trust Economy

This week, Google made an important step in protecting the trust we have in online reviews. Moving forward, to remain in compliance with Google’s policy, companies may not “discourage or prohibit negative reviews or selectively solicit positive reviews from customers.” This gets to the heart of what is commonly known as review gating. Continue reading “Google’s New Policy in Line With Podium’s Efforts to Preserve Trust Economy”

How to make the most of your Facebook Business Page

You know you need a Facebook Business page. There are currently more than 2 billion monthly users and that number continues to grow. While it might be too big to ignore, it can sometimes feel a little daunting for businesses wanting to engage with their customers via this popular medium. But it doesn’t have to be. Over the course of this post, we’ll highlight some simple things you can do to make sure you are getting the most out of your Facebook Business page.  Continue reading “How to make the most of your Facebook Business Page”

Customer Survey Best Practices

Understanding How to Use Customer Surveys

It’s vital that you learn as much as possible about your customer base. You need to know what they think of your product or service. You need to know where your customer service team or customer-facing employees are excelling and where they’re falling short. You need to know where breakdowns occur in the purchase process, in your marketing, and in your service delivery. Unfortunately, gaining access to that information can be quite difficult.

There is a solution, though. A customer survey can provide you with invaluable insight and information, allowing you to learn what’s working, what’s not, and what needs to be changed. Of course, there are quite a few things you’ll need to know about using customer surveys to learn about your customer base. In this article, we’ll explore customer survey best practices and explore how to make the best customer survey.
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A Business Owners’ Guide to Facebook Messenger

As a business owner, you have quite a few tools at your disposal for both getting the word out about your products or services and connecting with your customers. However, one that you might not have given much thought to is Facebook Messenger. What started out as a text-chat tool tied tightly to Facebook itself has evolved into a standalone platform in its own right. So how do you use Facebook messenger for business? Let’s explore. Continue reading “A Business Owners’ Guide to Facebook Messenger”