Running a successful medical practice today means focusing on more than just outcomes. The patient’s experience matters as much, or sometimes more, than the actual treatment. According to the New Health Economy Report by PwC Health Research Institute,

“New business models are emerging in an industry that has long resisted significant change,”

The New Health Economy Report, PwC Health Research institute

Patients aren’t looking for just good doctors, they’re looking for convenience, personalization, and communication. If you can’t deliver on all of the above, you’ll see negative reviews and fewer patients.

But the opposite is also true—deliver an amazing patient experience and you’ll see better reviews and more business. Download the entire Digital Patient’s Journey 2020 infographic below, and hear how real medical practices are standing out online and off through customer experience.

The Digital Patient’s Journey