There’s a time and a place for messaging.

For example, messaging while you drive your car to work is not the right time or place to bounce back-and-forth with friends, coworkers, or family. Not to mention it’s dangerous. However, messaging with your employees at work isn’t dangerous (per se)—it’s efficient, quick, and convenient for all parties involved.

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Messaging with Employees

While messaging might not seem any different than sending an email or giving them a call, it actually can help you save time and reduce the chances of miscommunications over lost tidbits of information.

But, if you’re concerned about the trickle-down effect that messaging at work could have, try offsetting these worries by establishing clear boundaries right off the bat with a ‘Messaging at Work’ policy. The specifics of this policy would be dependent on the size of your business and the type of services you offer, but on the whole, establishing some general rules and guidelines can help keep you and your employees happy and efficient. Plus, the pros of messaging with employees outweigh the cons.

  1. Get in-field updates—Get real-time service updates from employees who are currently working with customers to resolve an issue. Additionally, should a technician take longer than expected or encounter a larger-than-anticipated issue, you and your team can change plans and adjust schedules accordingly. 
  2. Stay connected with remote teams— If you’ve got remote employees or teams, messaging is a great way to keep you all connected and on the same page. Not only that, but it offers a human touch that email (and even short phone calls) simply can’t provide.
  3. Share quick updates about products or offerings—To ensure your employees aren’t selling a service that’s unavailable or an offering that’s not up-to-date, send a quick message out with details about new products or current services.
  4. Get immediate answers—Whether you’re following up with a technician about a customer or touching base with an employee about a new lead, messaging allows you to get the answers you need quickly.
  5. Collaborate on-the-go— Messaging allows you and your employees to collaborate no matter where they’re located, which enables them to solve problems more efficiently.  
  6. Boost trust and motivation—You can help boost motivation and incentive levels by showcasing sale results or current standings through messaging. Additionally, messaging is an easy, simple way to relay positive feedback and encouragement in the moment.

Modern Approaches for the Modern Business

Whether you’re interacting with customers or employees, messaging is the preferred option in contrast to phone calls or email—and not only that, they expect it as a contact option. So instead of being a stick in the mud, give your customers the service and convenience they expect and deserve.