AI-Powered Features Edition

What’s New in Podium: June 2023 

<h1>Introducing Podium’s AI-Powered Platform: Get More Work Done, Faster Than Ever</h1>
Welcome back to What’s New in Podium for June 2023! 
 
At Podium, we are committed to equipping local businesses like yours with cutting-edge technology to help you thrive in today&#8217;s competitive market. That’s why we are excited to announce five groundbreaking AI-powered features—available to U.S. customers on our Standard and Professional packages—that will change the way you get work done. These features are designed to help you save time, enhance customer interactions, and grow your business. Here are the details:
<h3>Cut the time you spend responding to reviews in half.</h3>
Responding to reviews is an important part of managing your online reputation, but it can also be an extremely time-consuming task. With Podium’s AI-Powered Review Response Suggestions, you can now generate unique responses that are personable and professional in a matter of seconds, freeing up time to focus on higher-priority tasks. In fact, businesses that use Review Response Suggestions see an average decrease of 57% in time spent responding to reviews.
<a href="https://app.podium.com/reviews?allLocationsSeen=true&amp;needsResponse=true&amp;siteName=google">Try it out now.</a> OR <a href="https://youtu.be/Xnz50WlHtE8">Learn more here</a>. 
<img loading="lazy" decoding="async" class="alignnone size-full wp-image-27399" src="https://cms.podium.com/wp-content/uploads/2023/06/reviews-blog.gif" alt="Reviews AI feature" width="768" height="384" />
<h3>Respond faster and smarter to leads and customers. </h3>
In today&#8217;s on-demand economy, customers and potential customers are looking for fast responses when they reach out to you. Our new AI-Powered Message Reply Suggestions and Quick Reply Suggestions features allow you to respond to customer messages faster and smarter than ever before. Podium’s AI Assistant analyzes context from customer conversations and from Contact Profiles to generate intelligent replies in a matter of seconds. Whether it&#8217;s addressing frequently asked questions, providing information about your products and services, or following up with customers, Message Reply Suggestions ensure professional and personable responses. Supercharging your customer service efforts and building stronger relationships with your audience has never been easier. 
<a href="https://app.podium.com/">Try it out now</a>.
<img loading="lazy" decoding="async" class="alignnone size-full wp-image-27396" src="https://cms.podium.com/wp-content/uploads/2023/06/recommendreply-blog.gif" alt="Recommended reply feature" width="768" height="384" />
<h3>Goodbye, sticky notes! Never lose track of next steps after a phone call.</h3>
Phone calls are one of the main ways customers contact you, but tracking what happened on every call and follow-up actions is downright messy. With AI-powered Call Summaries, Podium Phones customers get a brief summary of every call right in the conversation thread, so you can easily see what was discussed and next steps. For more details, you can view a longer summary of the call along with the full call recording and transcription in the calls panel, allowing you to quickly see a customer’s past conversations with your business and provide the most personalized service possible.
Don’t have Podium Phones yet? <a href="http://app.podium.com/phones/calls">Try it free</a>. 
Phones users: AI Call Summaries are automatically enabled if call recordings &amp; transcriptions are turned on in Phones settings. <a href="https://app.podium.com/account/settings-modern/phones">Go to settings.</a>
<img loading="lazy" decoding="async" class="alignnone wp-image-27750" src="https://cms.podium.com/wp-content/uploads/2023/06/call-summaries-1.png" alt="" width="768" height="369" />
<h3>Write more impactful bulk messages and campaigns, faster.</h3>
One of the biggest barriers to effective text marketing is just getting started and knowing what to write. Podium’s new AI Assistant leverages the power of AI to help you draft tailored and personalized bulk messages, including marketing promotions, appointment confirmations, and review invitations—in seconds. The AI Assistant helps you craft impactful promotional messages by analyzing your industry and leveraging best practices to suggest messages that will capture attention and drive your customers to action. Use this feature to save valuable time that you can then spend focusing on growing your business and providing stellar customer service.
<a href="https://app.podium.com/campaigns?marketing=true">Try it out now.</a>
<img loading="lazy" decoding="async" class="alignnone wp-image-27395" src="https://cms.podium.com/wp-content/uploads/2023/06/bulkmessage-blog.gif" alt="Bulk message feature" width="768" height="387" />
<h3>Be the first to respond to new email leads. </h3>
Every lead is an opportunity to grow your business, and often, winning someone&#8217;s business comes down to one crucial factor: being the first to respond. With Podium&#8217;s Lead Drive for Google &amp; Outlook feature, you&#8217;ll never miss a chance to engage with leads that come from contact forms on your website and 3rd-party sites like Google Ads, Yelp, CarGurus, Angi, Thumbtack, and others. After connecting your business Google or Outlook email to Podium, our AI Assistant brings those leads into your Inbox and sends them an automated text message, notifying them that your team will be in touch shortly. By handling your contact form leads via text, you can automatically respond in under 2 minutes and increase your chances of turning leads into loyal customers.
<a href="https://app.podium.com/account/settings-modern/leads/contact-form-leads">Try it out now</a>.
<img loading="lazy" decoding="async" class="alignnone wp-image-27398" src="https://cms.podium.com/wp-content/uploads/2023/06/crm-replyblog.gif" alt="CRM reply feature" width="767" height="384" />
Communication is how your business does business. But responding to messages and reviews from customers and crafting promotional content can be a huge time suck in your already busy days. At Podium, we continue to be committed to innovation that will make your job—and your life—easier. More time-saving and AI-powered features are on their way! Start using these new AI features today so you and your team can focus your time on what matters most.